At MyGoldTime.com, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we offer a 30-day return and exchange policy to ensure you have peace of mind.
30-Day Return and Exchange Window
You may return or exchange any eligible item within 30 days of purchase. To qualify, the item must be in its original condition, with all original tags and packaging intact. Returns or exchanges that do not meet these conditions may not be accepted.
Non-Refundable Items
Please note that certain items are non-refundable and non-exchangeable:
- Sized Items: Any items that have been resized at your request cannot be returned, refunded, or exchanged.
- Custom Jewelry: All custom-made jewelry pieces are final sale and cannot be returned, refunded, or exchanged under any circumstance. These items are uniquely crafted for you, making them personalized and one-of-a-kind.
Return Shipping and Restocking Fees
Customers are responsible for covering the cost of return shipping. Additionally, a restocking fee may be applied where applicable. This fee helps cover the cost of inspecting and processing returned items.
How to Return or Exchange
To initiate a return or exchange, please contact our customer service team within the 30-day window. We’ll guide you through the process and provide you with the necessary return or exchange instructions. Once we receive your return or exchange and verify that it meets our conditions, we’ll process your request promptly.
We strive to make the return and exchange process as smooth and straightforward as possible. If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help ensure your shopping experience at MyGoldTime.com is nothing short of exceptional.