Refund Policy

Unworn items in original condition, with original packaging and proof of purchase, may be returned within 30 days of delivery or pickup for a full refund to your original payment method.

• Rings that have been sized. Any ring sized to your requested size by our jewelers is a customized piece and cannot be refunded.
• Custom designs, CAD-designed pieces, and engraved items.
• Special-order pieces sourced specifically at your request.
• Items that show wear, damage, or alteration after delivery.

Call or visit any showroom — Katy (346) 307-7864, Copperas Cove (254) 547-4653, or Killeen (254) 539-4653 — or message us on WhatsApp with your order details. We'll walk you through it and, for shipped orders, provide insured return instructions. Please don't ship anything back before talking to us.

Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

If your piece arrives damaged or isn't what you ordered, contact us within 7 days and we'll make it right — repair, replacement, or full refund, including return shipping.

Prefer a different piece? Unworn, non-customized items can be exchanged within the same 30-day window — we'll happily help you find the right one.